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Telephone ‘prompts’ not so prompt

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‘Please select one of the these options’

By Becky Barnes

I’m not a fan of automation. In fact, it’s more than just “not a fan.”
I loathe being connected with the recording of a pleasant-sounding woman. Because of her automation, she cannot detect my own snide and sarcastic demeanor and thus adjust her own pleasantries.
I don’t want to push “1” for this or “2” for that. I want to talk to someone who can talk back to me, not give me multiple choices.


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