Qualified help needed, not just an answering service

To the editor:

I want to point out that 911 is a valuable asset to our community. However, when I called at midnight feeling desperate, they couldn’t tell me what to do. They said they could send me an ambulance, but recommended I call the hospital emergency room on how to stop the bleeding.

My seventeen-year-old son ran a knife into the palm of his hand, severing a vein - blood was squirting like a fountain. I panicked and couldn’t even think what to do.

“Call 911! They’ll know,” I said to myself.

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