Edward Jones rated highest in overall employee satisfaction

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For the fourth time in as many studies, Edward Jones financial advisors rate the firm “Highest in Employee Advisor Satisfaction among Financial Investment Firms,” according to a newly released study by J.D. Power and Associates.
The J.D. Power and Associates 2012 Financial Advisor Satisfaction Study ranked Edward Jones Highest in Employee Advisor Satisfaction among Financial Investment Firms. Eight financial services firms ranked. This is the fourth time J.D. Power has conducted the study since 2007.
“For us, this honor is particularly significant because it is based upon input from our financial advisors and reflects their satisfaction at Edward Jones,” said Managing Partner Jim Weddle. “Our 25-point score improvement over our previous ranking is a tremendous vote of confidence in our firm as a great place to work.”
Edward Jones financial advisors gave the highest satisfaction ratings in seven of the nine study factors, which placed the firm 203 points ahead of the industry average and 37 points above its nearest competitor. Edward Jones performs particularly well in firm performance, technology and people factors, according to the study.
Edward Jones financial advisors also ranked the firm highest in firm performance, the highest-weighted factor in the study.
“I am extremely gratified that our financial advisors report they have confidence in our mission, our vision and our values,” Weddle said. “We are always striving for improvement, and these results validate our efforts. This is a wonderful tribute to the strength of our partnership and our culture.”
Edward Jones scored 895 in technology 61 points higher than its closest competitor and 24 points higher than previously.
“This reflects our many recent investments in resources, systems and tools,” Weddle said. “Our financial advisors indicated that our technology’s integrated functionality supports the work they do to help meet the needs of the individual investor.”
Additionally, Edward Jones financial advisors applauded the support they receive from the firm’s home office and, in particular, the branch office administrators who provide client service.
Edward Jones also ranked highest in the 2007 and 2010 studies and tied for the highest ranking in 2008. The study was not conducted in 2009 or 2011.
Edward Jones provides financial services for individual investors in the United States and, through its affiliate, in Canada. Every aspect of the firm’s business, from the types of investment options offered to the location of branch offices, is designed to cater to individual investors in the communities in which they live and work.
In January 2012, for the 13th year, Edward Jones was named one of the best companies to work for by FORTUNE Magazine in its annual listing. The firm ranked No. 5 overall and No. 3 in Large Size Companies. These 13 FORTUNE rankings include top 10 finishes for nine years, consecutive No. 1 rankings in 2002 and 2003, and consecutive No. 2 rankings in 2009 and 2010. FORTUNE and Time Inc. are not affiliated with and do not endorse products or services of Edward Jones.